Account self service

Easily manage your subscriptions and payments in Autodesk Account.

Take control in Autodesk Account (video: 1:15 min.)

Take control in Autodesk Account

Manage and customise your Autodesk subscriptions with just a few clicks. Autodesk Account offers self-service options so you can make changes at any time.¹

Go to Autodesk Account

Don’t have a subscription? Find the product you need

Autodesk Account self-service benefits

Take control and manage all your products and payments in Autodesk Account.

Pay your way

Select and manage the secure payment method that works best for you.

Manage my payment

Scale to fit your needs

Add seats to your subscriptions as you need them and enjoy prorated pricing.

Add seats

Change your term at any time

Set up your next renewal to move to a monthly, annual or 3-year term.

Change my term length

Access your account features

If you purchased your subscription online directly from Autodesk, you can make changes anytime in Autodesk Account.¹

Learn more

Change your payment method

In your account, go to Billings and Orders > Payment Methods.
See all your payment methods in one place and make changes across subscriptions.
To edit an existing payment method, click Edit.
To add a card or change to a new payment method, such as PayPal or direct debit, click Add payment method.

Add seats

In your account, go to Billings and Orders > Subscriptions and Contracts.
Select a product and click Add Seats.
Adjust your order and click Save Changes.
Review the order and click Submit Order.

Change your term length

In your account, go to Billings and Orders > Subscriptions and Contracts.
Select a product.
Click Change under Renewal details.
Select a new term and click Confirm.

Renewing in Autodesk Account

Get special pricing when you renew your subscriptions. Manage your settings in Autodesk Account to maximise your savings and learn how to get more value with a Premium plan or a longer term.

Learn more

Frequently Asked Questions

Are all subscriptions eligible for self-service management in Autodesk Account?

Self-service management features in Autodesk Account are not available in all countries. They’re also not available for maintenance plans, products previously processed through Digital River or legacy systems, products bought through a reseller or discontinued products.

If these options are not visible to you in Autodesk Account or the button options are greyed out, this indicates that self-service options aren’t currently available.

To adjust your subscription, please contact support.

Will I keep my special renewal pricing if I change my term?

Yes! If you change from one term to another, you’ll still enjoy the benefit of special renewal pricing² – typically, up to 10% less than you’d pay for a new subscription – if you renew before your subscription expires. However, if you let your subscription expire and purchase a new one, your price will be about 10% higher. You’ll save money if you stay on continuous subscription instead of letting a subscription expire and buying new. And you’ll keep that savings even if you select a new term in Autodesk Account.

Example: You have an AutoCAD LT subscription with a 1-year term that will renew at $420/seat, paid annually. If you change to a 3-year term, you’d be paying $1,179/seat when that change happens, paid every three years. If you let your original 1-year subscription lapse and purchase a new 3-year subscription, you’d be paying $1,310/seat, paid every three years.

Why can’t I change the term for my subscription?

Why can’t I align my payment dates for subscriptions I bought online?

To align payment dates for multiple subscriptions, they must each have the same term length and payment method. You can adjust the term lengths and Change your payment methods so they all match, then proceed with aligning your payment dates.

If the Align Payment Dates option is greyed out, self-service is not available for your subscriptions. To adjust your subscription, please contact support.

Why don’t I see the “add a seat” option in Autodesk Account?

Can I add a seat to my subscription at any time?

Can I cancel an automatic renewal?

Some subscriptions automatically renew to ensure you have continuous access to your software. If your subscription is on automatic renewal, you will be charged for a new subscription term on the renewal date listed in Autodesk Account. You can cancel the automatic renewal at any time before the renewal date. You will retain access to software and services until the renewal date and you won’t be charged for a new term. See Cancel a subscription for more information.

How do I cancel my renewal if I purchased with a Partner?

Where can I get technical support?

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¹ This feature is available only for products purchased directly from the Autodesk website – or in some cases, with Autodesk Sales – in the U.S., Canada, Europe or Australia.

²Special renewal pricing is based on Autodesk’s standard advertised price (not including applicable tax) and excludes discounts, promotions and monthly subscriptions. The percentage of savings may vary due to the impacts of currency fluctuations. If renewing through a reseller, your price may vary as Autodesk resellers are free to determine their own pricing.