Frequently Asked Questions (FAQ)

On May 7, 2020, Autodesk is launching new subscription plans that are based on people and retiring plans based on serial numbers. Like most SaaS providers, these plans are designed for named users and provide a range of administrative, support, and reporting capabilities for businesses of every size.

Customers often share their concerns over the time and resources needed to manage multiple deployment types. These new plans for named users will provide benefits, including:

• Optimize your licensing costs, by having visibility into your usage data.
• No need to manage your own license servers or track an anonymous serial number again.
• Dedicated access for all employees who need it, wherever they are working – at home or in the office. No more downtime waiting for licenses.
• Tailor support and learning content to employees based on insights.

These new plans for named users will replace those based on serial numbers:

• Maintenance plans will retire on May 7, 2021 and cannot be further renewed.
• Subscriptions with multi-user access will retire on August 7, 2022 and cannot be further renewed.
• As part of retiring maintenance, the last version of the Design & Creation Suites will be released in April 2020* for customers to download, and the last date to renew Suites will be April 16, 2020.
• As part of retiring multi-user access, Extra Territory Rights will retire on August 7, 2022, and cannot further be renewed.
• Starting February 29, 2020, we will no longer sell new 2 or 3-year subscriptions with multi-user access or allow renewals. Starting August 7, 2020 we will no longer sell new annual subscriptions with multi-user access.

For customers who own a subscription with multi-user access (at your first renewal before August 7, 2023) and for customers who own a network maintenance plan (at your first renewal before May 7, 2022) we’ll help you transition to a plan for named users through a trade in offer that keeps your costs consistent today and predictable to 2028. 

For multi-user subscription, at your next renewal before August 7, 2023 and for network maintenance, at your next renewal before May 7, 2022:

• Trade-in one multi-user subscription or network maintenance seat for two standard subscriptions for one named user each at a similar SRP you’re paying today for your existing seat or subscription.
• For example, if you have 20 multi-user subscriptions, you can trade them in for 40 standard subscriptions for 40 named users at a similar SRP you’re paying today. Then, renew at an ongoing discount to 2028.
• At time of trade-in, choose to upgrade to an industry collection to get a comprehensive selection of tools to help you meet any project challenge—now and in the future
• At time of trade-in or later, choose to upgrade to a higher plan for more advanced features, such as single sign-on and detailed user reporting

What if I don’t take the multi-user/network trade-in offer before August 7, 2023?

• If you’re in an industry where the trade-in may not be an option for you (for example, government), we want to ensure you have continued access to solutions that meet your unique needs. Speak to your Autodesk representative or reseller for alternatives.
• Maintenance plans will retire on May 7, 2021 and cannot be further renewed.
• Subscriptions with multi-user access will retire on August 7, 2022 and cannot be further renewed.