Update your licensing

Update your licensing for the transition to a named user subscription - Exercise

Account admins can follow these steps to transition from a multi-user subscription to a single-user subscription.

Manually update an individual user's desktop device

2020 and later releases

The following explains how to reset your license type using the License Manager. If your trial license has expired, click Already Have A License at the bottom of the Expired Trial window.

  1. Start your software.
  2. In the title bar, click your account > Manage License…


    • Note: If you don’t see your account in the title bar, click Help > About > Manage License.
  3. In the License Manager window, select Manage License Type. The Let’s Get Started screen appears.
  4. Select single-user.

If the Let's Get Started window doesn't display or your software doesn't open, see Autodesk Licensing Installer Helper tool guide.

2017, 2018, and 2019 Releases

  1. In the title bar, click your account > Manage License…
  2. Select Manage Licenses.
  3. In the License Manager window, select Change License Type. The Let's Get Started screen displays.
  4. Select single-user.

If the Let's Get Started window doesn't display or your software doesn't open, see How to change or reset a license for Autodesk software for Autodesk 2019, 2018, and 2017 releases.

Use the Autodesk licensing support tool to update all desktop devices

Admins can update all devices for all users with the automated tool that changes the license type for 2017 and newer products. To run the tool, users must be able to connect to your organization’s network. There are three ways to update the license:

  • List licensed products: Displays a list of licensed products installed on a desktop, including the product key and version. For example, the product key and version for AutoCAD 2020 is 001L1_2020.0.0.F.
  • Global license reset: Changes the license type for all products installed on a system to a named user subscription.
  • Per-product reset: Changes the license type for a product based on the product key to a named user subscription.

This tool can be used on Windows, Mac, and Linux, and can be executed manually on each computer or rolled out through a software deployment tool such as Microsoft System Center.

2017 and later releases (2020 and later for Maya, MotionBuilder, and Mudbox)

Users can continue using their products while the tool is running but will need to restart their products and sign in when the update is complete.

The Autodesk Desktop Licensing Service needs to be installed and running to use the Autodesk Licensing Support Tool. The use of this tool is governed by the Autodesk Terms of Use.

  1. Download and extract the Autodesk licensing self-support tool (AdskLicensingSupportTool.exe) here: Licensing Support Tool.
  2. Open a command prompt or terminal window and do the following depending on your operating system.
    • Windows
      • Press <Windows>+<R> to open the Run window.
      • Type cmd and press <Ctrl>+<Shift>+<Enter> to open the command prompt as an administrator.
      • Navigate to the support tool directory, for example, cd c:\Autodesk\Scripts.
    • macOS
      • Press <Command>+<Space> to open the search bar.
      • Type Terminal. When the Terminal.app displays, press <Enter>.
      • Enter cd ~/Downloads/AdskLicensingSupportTool.
    • Linux
      • Open a terminal window, and navigate to the support tool directory, for example, cd ~/Downloads/AdskLicensingSupportTool.
  3. Run the tool and check the version.
    • Windows
      • AdskLicensingSupportTool.exe -v
    • macOS
      • sudo ./AdskLicensingSupportTool.app/Contents/MacOS/AdskLicensingSupportTool -v
    • Linux
      • sudo ./AdskLicensingSupportTool -v
  4. Reset the licensing method. All examples below are for Windows; however, the switches are the same for all platforms.
    • To list installed Autodesk products that are registered with Autodesk desktop licensing, enter AdskLicensingSupportTool.exe -i.
    • To change the licensing method to named-user for a product, enter AdskLicensingSupportTool.exe -r product_key:USER. The product_key can be a single product key, a comma-separated list of product keys, or the keyword ALL. For product keys, see Look Up Product Keys. At least one product key, or the keyword ALL, must be specified. Note: If the license method (USER) is not specified, NONE will be used. For older products, NONE opens the "Let's Get Started" window when you start the product.
    • To set all products to the USER licensing method, enter AdskLicensingSupportTool -r ALL:USER.
    • To set product key 829N1 (Revit 2022) to the USER licensing method, enter AdskLicensingSupportTool -r 829N1:USER.
    • To set product keys 128L1, 426I1, and 829L1 to the USER licensing method, enter AdskLicensingSupportTool -r 128L1,426I1,829L1:USER.
    • To clear the licensing method for all products, enter AdskLicensingSupportTool -r ALL.
    • To clear the licensing method for product key 128L1 (set to None), enter AdskLicensingSupportTool -r 128L1.
    • To clear the licensing method (set to None) for product keys 128L1, 426I1, and 829L1, enter AdskLicensingSupportTool -r 128L1,426I1,829L1.
  5. (optional) To ensure that users are able to sign in, check that required licensing services can be accessed.

When you reset the licensing method for single or multiple products, the tool checks for the product key. If it is not found, you see a Product key is invalid or not registered message, but other products specified are successfully changed. The tool does not reset Autodesk beta products.

How to uninstall the Network License Manager Software

While it's not required to get up and running on your new named user subscription, you should decommission your license servers to ensure users cannot continue to access network licenses.

Windows Server

  1. From the Start menu, find the LMTOOLS utility.
  2. In LMTOOLS, click the Start/Stop/Reread tab, and then click Stop Server.
  3. Close LMTOOLS.
  4. In the Windows Control Panel, locate Autodesk Network License Manager in the list of programs and uninstall it by clicking Remove or Uninstall.
  5. If prompted, restart your computer.
  6. Manually delete files that you created for use with Network License Manager, such as log files, license files, and the options file. You can find these files in C:\Autodesk\Network License Manager.

macOS server

  1. Stop the license server before you uninstall NLM.
  2. Delete the following folder: /usr/local/flexnetserver/.
    • Deleting this folder removes the main license server tools and the configuration scripts for setting up the license server.

Linux server

  1. Stop the license server before you uninstall NLM.
  2. Open a shell as a superuser.
  3. Enter the following command to verify the package number of the Network License Manager software that you installed: rpm -qa | grep adlm.
  4. Enter the following command to uninstall the Network License Manager package, where # is the package number: rpm -e adlmflexnetserver-#.rpm.
  5. If you edited your rc.local file to configure your license server (for example, to start lmgrd), remove those commands from the rc.local file.

Support for transitioning to a named user subscription

If you have any issues or questions about transitioning to a named user subscription, you can click on the ? icon in the lower-right corner in Autodesk Account to access the Get Help menu. Select Post-purchase support > Subscription management > Change my subscription > Transition to named user. You can review the Knowledge Network articles or click on Contact your vendor for further help.