How to allow Support access

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If you ever encounter any technical issues, our support team is here to help you.

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To allow them to assist you as fast as possible,

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they have a limited administrative access across our

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platform that is both secure and auditable.

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Importantly,

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nobody on our team at any level is able to

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view any of your files without your explicit permission.

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If you do need us to view an asset to confirm a playback error,

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troubleshoot an issue, or for any other reason,

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you will have to grant our team support access through your account.

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This setting can only be enabled by you and can be revoked by you at any time as well.

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To enable support access, simply browse to your general settings

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and click the check box next to Allow Access.

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Once the issue is resolved, simply repeat these steps to revoke this access.

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For more details on support access and security,

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have a look at our help doc linked below.