Generate diagnostic logs for Desktop Connector to analyze and address unexpected behavior.
Transcript
00:03
If you encounter unexpected behavior within Desktop Connector,
00:07
you can easily generate diagnostic logs to help analyze and address this behavior.
00:13
From your system tray, click Desktop Connector.
00:17
On the home screen, expand Help & Settings, select Help, and then click Diagnostic Logs.
00:24
Desktop Connector maintains logs of its transactions back and forth with the cloud,
00:29
including additional information whenever the application encounters challenges.
00:34
In the Diagnostic Log Files dialog, you can see the progress as the diagnostic logs are collected.
00:41
When all files have been collected, click Open File Location to open the location of the zip file that contains the log data.
00:50
Simply submit a support ticket as you normally would and include these diagnostic logs.
00:55
A support technician can then use this information to analyze and address unexpected behavior.
00:03
If you encounter unexpected behavior within Desktop Connector,
00:07
you can easily generate diagnostic logs to help analyze and address this behavior.
00:13
From your system tray, click Desktop Connector.
00:17
On the home screen, expand Help & Settings, select Help, and then click Diagnostic Logs.
00:24
Desktop Connector maintains logs of its transactions back and forth with the cloud,
00:29
including additional information whenever the application encounters challenges.
00:34
In the Diagnostic Log Files dialog, you can see the progress as the diagnostic logs are collected.
00:41
When all files have been collected, click Open File Location to open the location of the zip file that contains the log data.
00:50
Simply submit a support ticket as you normally would and include these diagnostic logs.
00:55
A support technician can then use this information to analyze and address unexpected behavior.
