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Download, install or update

For users and admins

Find help to download, install, update, or reinstall products.

  • Check system requirements

  • Install or uninstall software

  • Download products and updates

  • Manage versions and updates

  • Free Autodesk viewers

  • Install add-ins and extensions

  • Download available previous versions

  • Product support lifecycle

  • Retired products

    • Account, users, and access

    For users and admins

    Resolve sign-in, verification, password, or user access issues.

  • Create an Autodesk account

  • Sign-in and access help

  • Verification code or authenticator help

  • Reset your password

  • Delete your account

  • User management and product access (admins)

  • Manage admin roles

  • Set up SSO (for admins)

  • Sync users from your directory (Business plan)

  • View usage

    • Troubleshoot

    For users and admins

    Fix crashes, errors, file issues, sync problems, or other product-related issues.

  • Installation issues

  • Crashes and performance issues

  • License activation or device limit issues

  • Cloud access and sync issues

  • File problems and data issues

  • Feature or workflow issues

  • Add-ins and extensions

  • Autodesk product status

    • Subscriptions

    For purchasers

    Buy, renew, cancel, and manage your subscriptions.

  • Buy a subscription

  • Renew a subscription

  • Trial expiration and purchase

  • Manage cancelation, renewal, and refunds

  • Update account or company information

  • Add seats or renew fewer seats

  • Create quote for new or renewal

  • Buy with net payment terms (pay by invoice)

  • Change product or plan

    • Billing, invoices, payment, and tax

    For purchasers and payers

    Get help on billing, orders, invoices, tax exemption and payment issues.

  • Billing and orders overview

  • Find and download invoices

  • Change payment method

  • Fix payment or authorization problems

  • Use pay by invoice

  • Set up or manage a payer

  • Update invoice details

  • Manage VAT, tax ID, or tax exemption

    • Education support

    For students and educators

    Get or renew student access, manage classroom installs, or resolve education license issues.

  • How to verify if I am eligible for education plan

  • How to sign up and download products (for students)

  • Students installing products assigned to them

  • Renew software access (for students)

  • Getting started as an educator

  • Set up and manage a class as an educator

  • Install software for students or classrooms

  • Education learning resources

    • Get Help from the Community and Learning Resources

    Find guidance from Autodesk resources and real users working in these products.

    • Community

      Get answers from product experts and the user community

      Recommended

      Visit the forum

    • Learn

      Prepare for success with our Learning platform

      Read more

    • Guide

      Forma Design Collaboration Quick Start Guide

      Launch guide

    • Learn

      AutoCAD learning: Tuesday Tips with Frank

      Visit blog

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