Help with buying

• Visit our Subscriber Benefits page for detailed information. A subscription to Autodesk software or cloud services entitles you to the following benefits and services:
• AUTODESK SUPPORT SPECIALISTS—You can schedule a call, chat online (limited availability), or email us.
• REMOTE DESKTOP ASSISTANCE—Get secure hands-on troubleshooting.
• ON-LINE RESOURCES—Access our knowledge base with help documentation, tutorials, training videos and community support forums.

Autodesk offers subscriptions for the most recent versions of our software products and cloud services. To see if you can subscribe to specific Autodesk products online:

1. Visit the Autodesk Products List to view all available offerings.
   
2. Select a product to visit the product information page.
   
3. Click Subscribe on the menu of the product page to see your subscription options.

Products not available online

Some software solutions, enterprise products, and specialized licensing options such as subscriptions with multi-user access (network licensing) cannot be purchased online. Contact an Autodesk Authorized Reseller or your Autodesk sales representative for product options not available online.

Product updates and previous versions

Customers with an active subscription to software or cloud services are automatically eligible to update to the latest version when released.

Some previously released versions of Autodesk software are available as a benefit when you subscribe to a current version of Autodesk software. See Available Previous Releases for Subscribers for information.

Please check auto-renewing Terms and Conditions here. 

Autodesk offers software subscriptions for the most recent versions of our software products for purchase online. Subscription services and technical support agreements also are available. 

Follow these instructions to add software and services to your shopping cart: 

1. Select your software. Visit Products page to view and select from available products. Click a software title to view your licensing options.
2. Select a subscription term - one month or one year. 
3. Add selections to your cart. Click Add to Cart to save your software and any other options you selected to your shopping cart. If you're not finished shopping, click Continue Shopping in the cart.
4. Proceed to checkout. Click Proceed to Secure Checkout when you finish shopping.

All orders placed in the Autodesk online store are fulfilled through your Autodesk Account, where you can download install files and access cloud services. The option to purchase and ship a physical copy of Autodesk software is not available. We send you an order fulfillment email message after we process your payment and deliver products and services to your Autodesk Account. If you don't receive information about accessing purchases within 24 hours of ordering, check your email Spam or Junk folder or contact us for assistance.

To download your software

1. Sign in to your Autodesk Account at manage.autodesk.com. You must sign in with the email address of the account used to subscribe to the product or an account with access assigned by an administrator. See Products Missing from Autodesk Account for information.
2. Locate your software in the list of Products & Services.
3. Click Downloads under the product title and follow the prompts in the download window.

These pages have instructions for downloading, installing, and activating your software:

• About Download Methods
• Installation & Activation

To access cloud services

1. Sign in to your Autodesk Account at manage.autodesk.com.
2. Locate your cloud services in the list of Products & Services.
3. Click Access Now and follow the prompts to use your cloud services.

Products missing from Autodesk Account

Software products and cloud services appear on the Products & Services tab under the following Autodesk Accounts only:

• Account used to purchase the software or service (administrator account)
• Account of a named user with access assigned by an account administrator

If you received an email message that states purchased products are available or that access was assigned by an administrator, you must sign in to Autodesk Account using the email address to which the message was sent.

If you sign in and don't see your software, verify the email address you used to sign in and try again. If you need assistance signing in to the correct account, please contact support.

Troubleshooting download issues

See these articles for troubleshooting tips if you have problems downloading your software:

• Basic troubleshooting for product download issues (US Site)
• Error: "Product download consists of multiple files..." (US Site)
• Communication Failure message during download and installation (US Site)

If you have an existing Autodesk Account, we recommend that you use the email address and password for that account when you make your purchase. All correspondence about your order, subscription benefits, and future product releases are sent to the email address associated with your Autodesk Account.

• To sign in to an existing account: Enter your Autodesk Account email address and password. Click Forgot to reset your password.
• To create an account: Enter an email address and password during ordering. The billing information you enter is used for your profile. Visit accounts.autodesk.com to edit your profile after placing an order.
• To create a password: Enter a password with a minimum of 8 characters that contains at least one letter and one number. The password also must contain at least 3 unique characters.

About administrator accounts

The Autodesk Account you enter during purchase of a software subscription becomes the administrator account. Administrators have the option of using the software or assigning access to another user after purchase. See Managing Users & Permissions for more information. 

Here's some guidance on which Autodesk Account sign-in information to use during ordering:

• Purchaser is the user: If you subscribe to Autodesk software and intend to use it yourself, use or create a personal Autodesk Account during purchase.
• Purchaser is not the user: Use or create an administrator account to purchase and manage all the subscription software for your organization. Your end users can visit accounts.autodesk.com and create personal accounts without buying software. You can then use the end-user email accounts to grant access to download and use the software.

Autodesk delivers access, download, and activation information by email. In most cases, your products are available in your Autodesk Account shortly after purchase. If you don't receive the confirmation or fulfillment email messages within 24 hours after you place your order, check your Spam and Junk folders or contact support for assistance. 

The Order Confirmation email serves as your invoice and contains your order number. Print or save this message as a record of your purchase.

The following troubleshooting tips help eliminate errors you may encounter when you subscribe online: 

• Place separate orders: You may get an error if you combine different product license types or terms in the same order. Place separate orders for each product type or subscription term.
• Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
• Clear cache: Data from previous Autodesk Store visits can cause problems when you order.
• Update your browser: Use the most recent version to ensure compatibility with our store features.
• Try a different browser: If other troubleshooting options don't work, try using another web browser.

Ordering assistance

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

• Placing an order
• Selecting the software you need
• Understanding subscription options
• Accessing your software and services after purchase

Autodesk software allows activation as a Free Trial for a limited number of days for trial purposes. Follow the instructions below to convert your Free Trial to a paid license without the need to download or install additional software: 

1. Launch your trial software and click Subscribe Now on the trial screen or purchase online at www.autodesk.com/za/products.
2. Enter the same Autodesk ID/email address and password combination you used to sign in to your trial and follow the on-screen instructions to complete your order.
3. Visit manage.autodesk.com and sign in after you receive the fulfillment email message from Autodesk. This email verifies that your software and registration information is available in your Autodesk Account.
4. Click the arrow next to the product name in Products & Services to expand the product details and view activation information.
5. Copy the Serial Number and Product Key for your software.
   Note: Some products are activated by signing in with your Autodesk ID and don't require a serial number. Follow the instructions in Autodesk Account for activation if no serial number is displayed.
6. Return to your trial software and click Enter Serial Number on the trial welcome screen. Follow the on-screen instructions to complete activation. See Convert a Trial to a Subscription and Access with Serial Number (Subscription & Perpetual) for more information.

Follow these steps to complete your order after you finish adding items to your cart and click the Proceed to Secure Checkout button: 

• Enter your account information. Sign in to an existing Autodesk Account or create a new one. All correspondence about your order, subscription benefits, and future product releases will be sent to the email address associated with your Autodesk Account. You can't complete your order without an Autodesk Account.
  
• Enter a billing address. Use the address associated with the payment method you use
• Enter new credit card information or select from an existing card if you're a returning customer. You also can use your PayPal account in most online stores.
• Review and submit your order. Verify that your order information is correct and edit it if necessary. Agree to the purchase terms and click Submit Order to complete the order.

Capacity-based subscriptions allow you to easily add capacity to your existing product subscription as project needs shift or change. This helps you get the most out of your investment, allowing you to align your purchases with actual usage.

Visit Capacity-Based Subscriptions (US Site) to learn more.

You can purchase capacity-based subscriptions through your standard purchasing processes (contact Autodesk sales, visit autodesk.com*, or contact an Autodesk Partner**).

*Info360 cannot be purchased on autodesk.com.
**Info360 Assets and Info360 Insights are available through partners with qualifying specialization.

Visit Autodesk Support.

Visit forums.autodesk.com

Our secure server encrypts your payment information. We accept the following payment methods:

• Credit cards
• PayPal

Entering new payment information

Here are some tips to help avoid errors entering or processing payment information:

• First and last name: Enter your name as it appears on the card you are using.
• Card number: Enter the card number without any dashes or spaces.
• Expiration date: Select the date and year from the drop-down menus.
• Security code: Enter the 3-digit security code on the back of your card

Selecting existing payment information

Payment methods used for previous orders appear as payment options when you sign into an existing Autodesk Account during checkout. If you're not sure whether the information for an existing payment method is current, re-enter it as a new card. The option to edit or update an existing payment method during checkout is not currently available in the store cart.

Financing purchases

The online store accepts only bank cards. Autodesk sales representatives or Autodesk Authorized Resellers may offer other payment options. Please see these pages for more information: 

• Autodesk Authorized Resellers

Here are some items to check if you encounter payment errors: 

• Card number and expiration date: For security reasons, you cannot view or edit new or existing card information after you enter it. You can try entering the card information again as a new payment method by selecting Add Card. Verify that the card number and expiration date are correct.
• Name and billing address: Verify that the name and billing address match the address on record with your payment provider. You can review and edit these items in the cart.
• Purchase limits: Some banks place a limit on how much you can spend on an individual purchase or in a single day. Even if you have funds available, your bank may not authorize the charge. Call your bank and ask them to authorize the charge or get information about their online purchase policies.

Online payments

We process charges for your order as soon as our systems can complete the order and make your software or services available online. Processing typically takes 1-5 days, as some transfers between banks can take time for processing the payment. Check with your payment provider for information about when charges will post to your account.

15% VAT will be charged to all customers.

Your Autodesk software and service subscriptions automatically renew to ensure you have continuous access. You will be charged for a new subscription term on the renewal date listed in your Autodesk Account.

Subscriptions purchased from the Autodesk store renew automatically, however, some subscription term lengths are only available from Resellers or your Autodesk sales representative and do not renew automatically. You will receive renewal notifications 45, 30, and 4 days prior to expiration with renewal instructions.

The payment method you entered during purchase for will be used for subscription renewal. If you prefer to use a different payment method for recurring billing for subscription renewal, you can update your payment settings in your Autodesk Account. 

About monthly renewal

If you choose a Monthly subscription, you are charged the renewal rate automatically each month on an ongoing basis until you turn off automatic renewal. If you wish to subscribe for only one month or end your subscription after several months, you must visit your Autodesk Account and turn off the automatic renewal setting before your account renews for the next monthly term. 

To update automatic subscription renewal settings: 

1. Sign in to your Autodesk Account at manage.autodesk.com.
2. Locate your software in the list of Products & Services and click the arrow to expand the subscription details.
   
3. Click Edit Payment in the product details tray and follow the on-screen instructions.

See Updating Payment Information for Your Subscription for information. 

Alternatively, if you need to update the credit card number or expiration date associated with your auto-renewal: 

1. Go to Manage Subscriptions.
2. Click on the payment method of the subscription you wish to update.

If you need assistance with this process, please call Customer Service to speak to one of our representatives. For security purposes, your credit card number should never be sent via email. 

You can view your order history from your Autodesk account. Navigate to Billing and orders, select Order history.

The order confirmation email is your receipt or invoice for your purchase. We recommend you save a copy for your records. If you ever need an invoice or receipt resent, contact support.

To receive a full refund for a monthly subscription, you must return it within 15 days of the initial purchase or renewal date.

For a refund on annual or 3-year subscriptions, you must initiate the return within 30 days of the purchase or renewal date.

This policy applies only to purchases and renewals of subscriptions purchased directly from Autodesk or purchased through Cleverbridge on behalf of Autodesk. In addition, this policy doesn’t apply to any other products, services, or offerings. Examples of offerings to which the policy doesn’t apply include, but aren’t limited to, the following: consulting services, platform subscriptions, extra territory rights, cloud credits, mid-term switch, Pay as You Go, and membership or similar fees. Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk partners vary. Contact your seller directly for information about return policies.

Ask the Autodesk Assistant to request a refund.

For a refund on Flex token orders, you must initiate the return within 30 days of the purchase date.

When your refund is approved and processed by Cleverbridge, the credit will be issued to the payment method on file. Credit card refunds typically post within 5-7 business days; other payment methods may take longer. Please contact Customer Service if you are experiencing a significant delay in receiving your refund. All access to related software and services will terminate when your refund is processed.

Return policies for subscription and subscription renewal charges from third-party retailers or authorized Autodesk resellers vary. Contact your seller directly for information about return policies. You can find this information in Autodesk account.