Developing a Custom Training Curriculum and Strategy

So you’ve been asked to get the staff trained on new software and/or procedures. Whether you plan to do it in-house or contract it out, careful planning will help ensure that the experience is positive for all parties involved. So where should you begin? Having a clear set of expectations at each stage of the effort is critical to a successful outcome, but having a very clear idea of the desired overall outcome is a great place to start. There are plenty of other considerations: Should you do the training in-house or send your team to an established institution? How about an external consultant? What about training materials and learning content? Should you perform pre-assessments and post-assessments of attendees’ skill level? In this session, we’ll explore all of these issues and questions and more. And at the end, you will have a solid road map that you can adapt to your own situation, giving you the tools and strategies needed to design a successful training delivery system for your organization.