Get help with Account management

In Autodesk account, admins add and remove users to and from teams. A team is the central place where admins manage users, assignments, and settings. The team includes users added through Autodesk account, external users, and users working in Autodesk cloud collaboration products. To learn more about teams, see Manage teams.

To give users access to Autodesk products and services, an admin can:

• Invite users individually or import them in bulk. If users don't have an existing Autodesk account, they'll receive a confirmation email with a link to create an account with their own email and password.

• Add them automatically through just-in-time (JIT) provisioning with single sign-on (SSO). JIT provisioning automatically creates accounts for new users and adds them to your team when they sign in to Autodesk for the first time with SSO. To learn more, see How does JIT provisioning work?

• If you have a Business Success Plan, you can add them through directory sync. With directory sync, you can create user groups in your organization’s directory that can be automatically synced to your team in Autodesk account. This allows new users to join your team without needing to sign in for their account to be created. To learn more, see Understanding Active Directory Sync.

• Add them through hubs. Using a hub, you can manage members and their permissions to let your team securely store and share data and work on projects across Autodesk collaboration products (currently Autodesk BIM 360, Autodesk Construction Cloud, Flow Production Tracking, Autodesk Forma, and Autodesk Fusion).

View the video at the end of this article to understand more about adding and removing users.

Note: Do not use the following procedures to create new subscriptions or cancel existing subscriptions. For those operations, go to Add or reduce seats.

To add users individually

1. Select User Management > By User in the navigation menu.

2. Select a team to which you want to invite users and select Invite Users.

3. Enter a user's first and last name and email address.

4. Select Send Invite. Note: Users with an existing Autodesk account show as Verified in your team. If users don’t have an account, they appear as Invited and get an email inviting them to create one. Invited users have 7 days to set up their account using the link in the email.

5. You’ll see guided setup information in your account for 30 days after your subscription starts. This setup highlights users who haven’t verified their accounts. After 30 days, go to User Management > By User to check each user’s status, which will either show Verified or Invited.

6. If a user doesn’t verify their account within 7 days, check the email address and resend the invitation:

   • Go to User Management > By User

   • Select the user and choose Resend Invite.

To import a list of users

1. Prepare a CSV file with up to 5,000 users you want to import.

   1. Provide a single row for each user.

   2. Add your first user on row 2. Row 1 will be ignored.

   3. Provide 3 columns: First name, last name, and email address.

   4. Save in CSV UTF-8 (Comma delimited) format if your list contains non-English alphabets such as Western European languages with accents (é, ü, ñ, etc.) or non-Latin scripts (Chinese, Arabic, Cyrillic, Korean, etc.)

2. Select User Management > By User in the navigation menu.

3. Choose your team and select Invite Users. Note: If you use classic user management, see Add users in classic user management.

4. Go to the Import tab and select Upload CSV file. You can keep working while the file uploads. A notification will let you know when the import finishes.

Removing users

Primary, secondary, and SSO admins can remove users from Autodesk account User Management. Removing a user revokes their access to products and services, but it doesn’t delete their personal Autodesk account.

Note: When you remove a user from your Autodesk account team, they'll also lose access to Autodesk Construction Cloud and Autodesk BIM 360 hubs and projects linked to that team. For user behaviour for Autodesk collaboration products, see Removing access to cloud collaboration sites. To help everyone stay informed and avoid surprises, please notify hub account and project admins before removing users from your team. This way, hub admins can be prepared to readd impacted users to active projects in Autodesk Construction Cloud and Autodesk BIM 360.

Before you remove a user, you’ll see a confirmation window outlining exactly what access will be changed.

Removed users will lose access to:

• Assigned products

• Hubs

• Any projects or data associated with hubs

To see a history of your removed users, see the activity log.

To remove users individually

From User Management:

1. Select User Management > By User (you will only see User Management if you are an admin).

2. Select a user.

3. Select the remove user icon (trash can next to the user’s name).

4. In the confirmation window, select Remove.

Note: Primary admins cannot be removed unless their administrative privileges are removed. All admins can remove other secondary and SSO admins.

To remove users in bulk

From User Management:

1. Select User Management > By User.

2. Select the checkbox to select one or multiple users. At the top right of the user list, you can see how many users you selected.

3. Select Remove users.

4. Confirm the action by selecting Remove.

Note: You can’t remove primary admins or users added from directory sync.

Removing access to cloud collaboration sites

For some collaboration products, you may need to take additional steps to disable access to your collaboration sites and project data.

The following table describes hub/project access after a user is removed from the Autodesk account team.

If a removed user remains active, contact your Autodesk collaboration product site admin to disable or remove the user from your site.

See your collaboration product help for instructions on managing user access. To manage member status in Autodesk Construction Cloud, see manage account members. For Autodesk BIM 360, see Autodesk BIM 360 manage account members.