The level of technical support you will receive depends on your subscription plan. Find the technical support available under your plan in the table below. To learn more about subscription plans, go to autodesk.com/ca-en/plans.
Autodesk technical support per plan
| Education | Included | Business | |
|---|---|---|---|
| Self – service support | |||
| Self-service resources | X | X | X |
| Solve issues using community, forums, and Autodesk Assistant. | — | — | — |
| Assisted technical support | |||
| Submit a case | X (Educators and IT admins only: Help with account setup, download, activation, and licensing) | X 24/5 (Monday–Friday) | X (Priority) |
| Submit a support case online and get help from support specialists. | — | — | — |
| Chat with a support specialist* | X (Educators and IT admins only: Help with account setup, download, activation, and licensing) | X | X |
| Chat with a support specialist using Autodesk Assistant during local business hours. | — | — | — |
| Schedule a meeting* | — | X | X |
| Schedule a help session with an Autodesk specialist during local business hours. | — | — | — |
| Request an urgent callback (admins only) | — | — | X |
| Request a callback for critical (Severity 1) issues at any time, including nights and weekends. | — | — | — |
*Some limitations and product exclusions may apply
Need help? Ask the Autodesk Assistant!
The Assistant can help you find answers or contact an agent.
What level of support do you have?
Different subscription plans provide distinct categories of support. Find out the level of support for your plan.
View levels of support