Frequently asked questions about buying online

• Our secure server encrypts your payment information. We accept the following payment methods:
• Bank cards: Credit, debit cards from Visa, MasterCard, American Express.
• Payment processors: Select PayPal and sign in to your PayPal account.

The online store accepts only bank cards and PayPal. Autodesk sales representatives or Autodesk Value Added Resellers may offer other payment options. Please see these pages for more information:

• Reseller Center

• Permissions to download, activate and use subscription software are managed through Autodesk Account. All subscribers must create an account at accounts.autodesk.com.
• The process to access your subscription software varies depending on the following:
• Subscriber is the user (individual users)
• Subscriber is account administrator
• Account administrator manages your software (assigned named users)
• Installing from media
• Activation and installation troubleshooting

Note: For an overview of viewing and downloading software in Autodesk Account, watch the Products & Services video.

The following Troubleshooting tips help to eliminate errors you may encounter using the Autodesk Store:

• Place separate orders: You may get an error if you combine different product licence types or terms in the same order. Place separate orders for each product type or Subscription term.
• Restart your browser: Closing and restarting your web browser may solve issues with web-based applications.
• Clear cache and browsing data: Data from previous Autodesk Store visits can cause problems when you order.
• Update your browser: Use the most recent version to ensure compatibility with our store features.
• Try a different browser: If other troubleshooting options don't work, try using another web browser.

If you're having trouble placing your order online, contact our Customer Care specialists for help with the following:

• Placing an order
• Selecting the software you need
• Understanding subscription options
• Accessing your software and services after purchase

Subscription orders for Autodesk software placed directly with Autodesk online are processed immediately and can only be cancelled by contacting Autodesk Customer Service. If you decide you no longer wish to use or retain access to the software or services to which you've subscribed, you must contact us to request cancellation within 30 days of the original purchase to receive a refund.

You can access technical support in a way that works best for you—choose phone, online chat, email or remote desktop assistance to resolve your issues. See all your support options.