Get help with Account management

Both single-user subscriptions and Flex are forms of named user access. Single-user subscriptions are dedicated subscriptions, assigned for use to only one named user at a time. They are best suited to users who access products on a frequent basis. Flex, on the other hand, is not a dedicated subscription. It is intended to be shared by an unlimited number of users, who access products “paying” a daily rate by consuming tokens. Flex is best suited for occasional product use.

Although each Flex purchase results in one or more new Flex token packs, tokens from each purchase are added to the team’s single token balance. As your team accesses products, tokens from the Flex token pack with the earliest end date are consumed first, so that you’ll have the longest period of use for each Flex token pack before it expires. Further, if your team has multiple Flex token packs with the same end date, Flex consumes tokens from the smallest packs first. For example, Flex will consume tokens from a 500-pack before consuming them from a 5000-pack. This ensures that tokens for which you paid a higher price are consumed before tokens from discounted packs.

When you sign in to a product, Flex confirms that a team has enough tokens to cover the daily rate of the product’s new session. If the token balance isn’t sufficient, Flex notifies you with a message. You won’t be able to run the product until your team has enough tokens. Note: You’ll see this message if the team balance is less than the daily token rate of the product you’re trying to run, if the team balance is zero, or if the Flex subscription has reached its 12-month expiration date.