Step

Guide

Why do we need this step

Step 1: Restart Your System

1 Restart your computer

2 Launch the Autodesk product again

Resets sync processes and clears temporary issues.

Step 2: Sign out and sign back in

1 Open your Autodesk product or Desktop Connector.

2 Sign out of your Autodesk account.

3 Close and reopen the product.

4 Sign back in.

Refreshes authentication and ensures your account is synced correctly with cloud services.

Step 3: Verify cloud project access and permissions

1 Go to Forma Data Management/ BIM 360 using a web browser

2 Open your project

3 Confirm:

-You can see folders and files

-You can open or download files

4 If not:

-Contact your Project Admin

-Ask them to verify your access

Cloud access issues are often caused by missing or incorrect permissions.

Step 4: Confirm the correct account and project

1 Open your Autodesk product.

2 Ensure you are signed into the correct Autodesk Account.

3 Select the correct cloud hub or account.

4 Open the correct project.

Using the wrong account or hub can prevent access to cloud projects.

Step 5: Check Desktop Connector status

1 Locate the Autodesk Desktop Connector icon.

2 Confirm it is running.

3 Check for sync status icons:

Green → Synced

Blue → Sync in progress

Red → Failed

Desktop Connector manages synchronization between your local system and cloud storage.

Step 6: Verify Desktop Connector is up to date

1 Open Autodesk Access

2 Check for Desktop Connector updates

3 Install the latest version

4 Restart your system

Newer versions include reliability improvements and bug fixes for sync behavior.

Step 7: Check sync issues (files not syncing / stuck)

1 Look for files marked as:

-Pending sync

-Failed sync

2 Try:

-Editing and saving the file again

-Manually refreshing Desktop Connector

3 Restart Desktop Connector.

Files can get stuck in sync due to cache issues or interrupted operations.

Step 8: Reduce file complexity or batch size

1 Avoid uploading or modifying large numbers of files at once

2 Upload files in smaller batches

3 Wait for one sync to complete before starting another

Large simultaneous operations can cause sync failures or delays.

Step 9: Check file and folder setup

1 Review folder names in your cloud project.

2 Ensure they do not contain:

-Leading spaces

-Trailing spaces

3 Avoid renaming system folders.

Invalid folder names or structure issues can prevent synchronization.

Step 10: Check network connection and performance

1 Test your internet speed

2 Try a different network (if available)

3 Disable VPN temporarily

4 Retry syncing

Slow or unstable network conditions can interrupt sync and cloud access.

Step 11: Check for service outages

1 Check Autodesk cloud service status on the Autodesk Health Dashboard.

2 Try accessing projects via a browser

3 Wait and retry later if the issue persists

Cloud services may be temporarily unavailable due to outages.

Step

Guide

Why do we need this step

Step 1: Restart Your Mac

1 Restart your Mac

2 Reopen the Autodesk product

Clears cached sessions and refreshes system processes.

Step 2: Sign out and sign back in

1 Open your Autodesk product.

2 Click your profile or user icon.

3 Select “Sign out”.

4 Close and reopen the product.

5 Sign back in.

Resolves session and authentication issues.Resolves authentication and session issues.

Step 3: Verify cloud access in the browser

1 Go to Forma Data Management/ BIM 360.

2 Open your project.

3 Confirm you can access files.

Confirms whether the issue is account-related or application-specific.

Step 4: Check permissions

1 Confirm you are added to the project.

2 Contact Project Admin if needed.

3 Ask to remove and re-add your account if required.

Permissions may be out of sync or incorrectly assigned.

Step 5: Verify the correct account and region

1 Ensure you are accessing the correct cloud region (US, EU, etc.).

2 Confirm if the login email matches your assigned account.

Using the wrong account or region can prevent access.

Step 6: Clear browser cache (for web access issues)

1 Open browser settings.

2 Clear cache and cookies.

3 Restart the browser.

Browser issues can block access to Autodesk cloud services.

Step 7: Update the Autodesk product

1 Go to https://manage.autodesk.com.

2 Download and install updates.

3 Restart the product.

Ensures compatibility with cloud services.

Step 8: Check network connection and performance

1 Test your internet speed.

2 Try a different network (if available).

3 Disable VPN temporarily.

4 Retry syncing.

Slow or unstable network conditions can interrupt sync and cloud access.

Step 9: Check for service outages

1 Check the Autodesk cloud service status on the Autodesk Health Dashboard.

2 Try accessing projects via a browser.

3 Wait and retry later if the issue persists.

Cloud services may be temporarily unavailable due to outages.