Buying with Autodesk

Choose from three convenient ways to purchase Autodesk subscriptions, all with our money-back guarantee.

Ways to buy

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Online

Buy your subscription on our secure purchasing platform and take advantage of special discounts, self-service control of your subscriptions and term options to meet every business need – including Flex and a special monthly term offered only to direct buyers.

Choose products

Autodesk Sales

Consult with our team to find the right mix of products, plans and payment options to meet your needs. You get the same benefits as purchasing online coupled with expert, personalised advice, and access to our Premium and Enterprise plans.

Talk to our sales team: +44 203 318 4259 (Mon-Fri: 9am-6pm)
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Autodesk Partner

Contact an authorised Autodesk Partner to customise your subscription strategy. Our local Partners can offer options to address your unique business and industry needs, hardware and software that complements Autodesk technology, and training and support plans to solve your challenges.

 

Locate a Partner

Why buy with Autodesk?

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Buy online with confidence

Buying an Autodesk subscription online is fast, simple and secure. No matter which payment option you choose (credit and debit cards, direct debit, PayPal), all online purchases are protected with SSL encryption.

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Get advice before you buy

Expert advice means you’ll know your software is right for you, right from the start. Our sales team can help you select a product with personalised guidance, while our Partners can tailor solutions for even the trickiest business needs. And after you buy, Autodesk offers technical support and self-service options to get you the help you need.

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Rely on our money-back guarantee

Try your Autodesk software risk free – if you’re not satisfied, we’ll refund your subscription. If you purchased directly with Autodesk, you may return your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

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Save more with limited time offers

Find our best deals and special offers on Autodesk products or discover the built-in value of Autodesk industry collections. You can also sign up to get notified about all available deals and promotions.

Frequently Asked Questions

What can I do if I’m having trouble purchasing?

The following troubleshooting tips can help eliminate errors you might encounter using the Autodesk store:

  • Place separate orders – You may get an error if you combine different product licence types or term lengths in the same order. Place separate orders for each product type or Subscription term.

  • Restart your browser – Closing and restarting your web browser may solve issues with web-based applications.

  • Clear cache and browsing data – Data from previous Autodesk store visits can cause problems when you order.

  • Update your browser – Use the most recent version to ensure compatibility with our store features.

  • Try a different browser – If other troubleshooting options don't work, try using another web browser.

If you're still having issues, contact our support specialists for help.

How do I cancel my order?

Subscription orders for Autodesk software placed directly with Autodesk online are processed immediately and can only be cancelled by contacting Autodesk Support. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

How quickly can I receive my refund?

When your refund is approved and processed by Autodesk, typically within 5 to 7 working days, a credit will be issued to the payment method listed in Autodesk Account. Please contact the card-issuing bank for information about when the credit will post to your account. Access to related software and services will terminate when your refund is processed.

Can I refund Flex orders?

Flex token orders may be returned up to 30 days after the date of purchase if none of the tokens have been used. If any tokens in the order have been used, the order is not eligible for a return.

Are monthly subscriptions eligible for a refund?

Yes. You may cancel your monthly subscription within 15 days or your 1- or 3-year subscription within 30 days. If you purchased with an Autodesk Partner, contact them directly for information about return policies.

How do I cancel automatic renewal if I purchased with a Partner?

Return policies for purchases and renewal charges from third-party sellers such as retailers or authorised Autodesk Partners can vary by seller. If you’re not able to cancel your subscription in Autodesk Account, contact your reseller directly.

Can my large enterprise get comprehensive support?

Autodesk offers extensive support designed for large organisations to help you maximise the business value of your technology investments. Learn more about the Enterprise plan and support options.

Can I pay with a purchase order?

You can pay with a purchase order if you buy through Autodesk Sales. You’ll receive invoices with net 30 terms.  Some resellers may also offer this option. 

Where can I get technical support?

Choose the live or online support option that works best for you – phone, chat, email or remote desktop assistance. Contact our Customer Care specialists and explore our self-service help.

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