Account self service

Easily manage your subscriptions and payments in Autodesk Account.

Take control in Autodesk Account (video: 1:15 min.)

Take control in Autodesk Account

Manage and customize your Autodesk subscriptions with just a few clicks. Autodesk Account offers self-service options so you can make changes any time.1

Autodesk Account self-service benefits

Take control and manage all your products and payments in Autodesk Account.

Pay your way

Select and manage the secure payment method that works best for you.

Manage my payments

Scale to fit your needs

Add seats to your subscriptions as you need them and enjoy prorated pricing.

Add seats

Change your term anytime

Set up your next renewal to move to a monthly, annual, or 3-year term.

Change my term length

Access your account features

If you purchased your subscription online directly from Autodesk, you can make changes anytime in Autodesk Account.1

Learn more

Change payment method

  1. In your account, go to Billings and Orders > Subscriptions and Contracts.
  2. Select a product and under Payment, click Edit.
  3. To update a credit card, please click on Add New Card, enter the card information and Save.
  4. To change to a different payment method, choose PayPal or direct debit, enter your payment information and Save.

Add seats

  1. In your account, go to Billings and Orders > Subscriptions and Contracts.
  2. Select a product and click Add Seats.
  3. Adjust your order and click Save Changes.
  4. Review the order and click Submit Order.

Change your term length

  1. In your account, go to Billings and Orders > Subscriptions and Contracts.
  2. Select a product.
  3. Click Change under Renewal details.
  4. Select a new term and click Confirm.

Renewing in Autodesk Account

Get special pricing when you renew your subscriptions. Manage your settings in Autodesk Account to maximize your savings and learn how to get more value with a Premium plan or a longer term.

Frequently asked questions

Are all subscriptions eligible for self-service management in Autodesk Account?

Self-service management features in Autodesk Account are not available in all countries. They’re also not available for maintenance plans, products previously processed through Digital River or legacy systems, products bought through a reseller, or discontinued products.

 

If these options are not visible to you in Autodesk Account, or the button options are grayed out, this indicates that self-service options aren’t currently available.

 

To adjust your subscription, please contact support.

Will I keep my special renewal pricing if I change my term?

Yes! If you change from one term to another, you’ll still enjoy the benefit of special renewal pricing2—typically, up to 10% less than you’d pay for a new subscription—if you renew before your subscription expires. However, if you let your subscription expire and purchase a new one, your price will be about 10% higher. You’ll save money if you stay on continuous subscription instead of letting a subscription expire and buying new. And you’ll keep that savings even if you select a new term in Autodesk Account.

 

Example: You have an AutoCAD LT subscription with a 1-year term that will renew at $420/seat, paid annually. If you change to a 3-year term, you’d be paying $1,179/seat when that change happens, paid every 3 years. If you let your original 1-year subscription lapse and purchase a new 3-year subscription, you’d be paying $1,310/seat, paid every 3 years.

Why can’t I change the term for my subscription?

If the option for changing your term is not visible or is grayed out, self-service term changes are not available for this subscription in Autodesk Account.

 

To adjust your subscription, please contact support.

Why can’t I align my payment dates for subscriptions I bought online?

To align payment dates for multiple subscriptions, they must each have the same term length and payment method. You can adjust the term lengths and Change your payment methods so they all match, then proceed with aligning your payment dates.

 

If the Align Payment Dates option is grayed out, self-service is not available for your subscriptions. To adjust your subscription, please contact support.

Why don’t I see the “add a seat” option in Autodesk Account?

This feature is not available in all regions. If the Add Seats option doesn’t appear in your account, your subscription may not be eligible for self-service seat management. Please contact your reseller or contact support for assistance.

Can I add a seat to my subscription at any time?

Yes, you can add seats to your eligible subscription at any time. The cost of the seat will be prorated based on the time remaining on your existing subscription. All seats will renew at the next subscription renewal date.

Can I cancel an automatic renewal?

Some subscriptions automatically renew to ensure you have continuous access to your software. If your subscription is on automatic renewal, you will be charged for a new subscription term on the renewal date listed in Autodesk Account. You can cancel the automatic renewal at any time before the renewal date. You will retain access to software and services until the renewal date and you won’t be charged for a new term. See Cancel a subscription for more information.

How do I cancel my renewal if I purchased with a Partner?

Return policies for purchases and renewal charges from third-party sellers such as retailers or authorized Autodesk Partners can vary by seller. If you’re not able to cancel your subscription in Autodesk Account, contact your reseller directly.

Where can I get technical support?

Choose the live or online support option that works best for you–phone, chat, email, or remote desktop assistance. Contact our support specialists and explore our self-service help.

See more

1 This feature is available only for products purchased directly from the Autodesk website—or in some cases, with Autodesk Sales—in the U.S., Canada, Europe, or Australia.

 

2Special renewal pricing is based on Autodesk’s standard advertised price (not including applicable tax) and excludes discounts, promotions, and monthly subscriptions. The percentage of savings may vary due to the impacts of currency fluctuations. If renewing through a reseller, your price may vary as Autodesk resellers are free to determine their own pricing.