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In your profile, you can optionally set up security and privacy settings. For security, Autodesk recommends setting up 2-step verification to protect your account. 2-step verification adds an extra layer of security by requiring a code to sign in to your Autodesk account.
You can view and update your privacy settings at any time. Autodesk collects data for analytics through your individual usage of desktop products. Collecting this data through our analytics programs helps Autodesk better understand how you use our products and services. For more specifics about this program, please visit the Autodesk analytics program (US Site).
To use 2-step verification, you first install an authenticator app on your mobile device to generate a code. Autodesk supports all time-based on-time passcode (TOTP) authenticator apps. A few examples are Twilio Authy, Cisco Duo, Google Authenticator, and Microsoft Authenticator, all of which are free.
Note: Enterprise customers who use organizational accounts to sign in won’t have the option to set up 2-step verification.
The next time you sign in, you'll enter a code from your authenticator app in addition to your email and password.
Note: If you need help setting up 2-step verification, you can contact support.
The next time you sign in, you won’t be asked to enter a code.
If at some time the device with your authenticator app isn’t available, you can request that a verification code be sent to your email address.
For most 2023 and later desktop products, you can change your settings once and the change applies across your Autodesk Account. For some 2022 and earlier versions, product privacy setting changes might only apply to the desktop products you are using on a specific device.
For answers to your questions, send an email to privacy.questions@autodesk.com.
Note: Some usage data collection is required for operational purposes, so the Required data collection selection cannot change. For example, we might require data to deliver services or features, or to identify non-valid use of our products.
The Assistant can help you find answers or contact an agent.
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Different subscription plans provide distinct categories of support. Find out the level of support for your plan.