Account management basics

Security and privacy settings


In your profile, you can optionally set up security and privacy settings. Two-step verification adds an extra layer of security by requiring a code when you sign in to any Autodesk accounts. This includes Autodesk Account, Autodesk products, and more. You can also view and update your product privacy settings.


Security: 2-step verification

To use 2-step verification, you first install an authenticator app on your mobile device to generate a code. Autodesk supports all time-based on-time passcode (TOTP) authenticator apps. A few examples are Twilio Authy, Cisco Duo, Google Authenticator, and Microsoft Authenticator, all of which are free.

 

Note: Enterprise customers who use organizational accounts to sign in won’t have the option to set up 2-step verification. 

To set up and turn on 2-step verification:

  1. Download an authenticator app to your mobile device.
  2. Sign in to your account at profile.autodesk.com/security.
  3. Click Set up under 2-step verification.
  4. Enter your email and password and click Sign in.
  5. Scan the QR code using your authenticator app.
  6. Enter the code generated by the authenticator app and click Turn On. The next time you sign in, you're required to enter a code from your authenticator app in addition to your email and password.

To set up 2-step verification on a different device:

  1. Go to Security in your Autodesk Account profile. Sign in with a 2-step verification code.
  2. Under 2-step verification, click Edit.
  3. To reconfirm your identity, enter your email and password and click Sign In.
  4. Using the authenticator app, scan the QR code displayed in your profile.
  5. Enter the code for Autodesk generated by the authenticator app and click Turn On.

To turn off 2-step verification:

  1. Go to Security in your Autodesk Account profile. Sign in with a 2-step verification code.
  2. Under 2-step verification, click Edit.
  3. To reconfirm your identity, enter your email and password and click Sign In.
  4. Select Turn Off from the options, then click Next.
  5. Confirm Turn off 2-step verification.

The next time you sign in, you won’t be asked to enter a code.

To use an alternative method for 2-step verification:

 

If at some time the device with your authenticator app isn’t available, you can request that a verification code be sent to your email address.

  1. On the Account verification screen that asks you to enter a code, click Use Another Method.
  2. On the Select A Method screen, enter your email address and click Send Code.
  3. On the Account verification screen that appears, enter the code sent to your email and click Enter Code.

Privacy: Managing product data preferences

Autodesk collects data for analytics through an individual's usage of their desktop products. Collecting this data through our analytics programs helps Autodesk better understand how you use our products and services. By identifying customer trends, we can plan for new features and optimize existing ones, improve quality and performance, and provide insights and other information that can be valuable to our customers. For more specifics about this program, please visit the Autodesk analytics program (US Site).

 

You can view and update your product privacy settings at any time. For most 2023 and later desktop products, you can change your settings once and the change applies across your Autodesk Account. For some 2022 and earlier versions, product privacy setting changes might only apply to the desktop products you are using on a specific device.

To manage preferences from your Autodesk profile:

  1. Sign in to your Autodesk Account profile.
  2. Under Settings > Product privacy, click the Add + icon next to Desktop Products to select your preferences.
  3. Change your preferences as needed.
  4. Click Save to confirm your changes.

Note: Some usage data collection is required for operational purposes, so the Required data collection selection cannot change. For example, we might require data to deliver services or features, or to identify non-valid use of our products.

To manage preferences from a desktop product:

  1. Open a product.
  2. Go to the Account Settings menu or Help menu (settings locations vary by product).
  3. Click Privacy Settings or Desktop Analytics.

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