User management admin roles

Admins assign users to products and services in Autodesk Account. User management includes three types of admins:

• Primary admin (by default, the contract manager)
• Secondary admin
• Single sign-on (SSO) admin

Secondary admins can be assigned by the primary admin, an SSO admin, or another secondary admin. Secondary admins help manage users and their access to products and services. There can be multiple secondary admins, but only one primary admin.

Note: If your users are managed in classic user management, your admins are referred to as contract managers and software coordinators.

For each of the following procedures, first sign into Autodesk Account at manage.autodesk.com.

There can only be one primary admin per team, but the same person can be the primary admin for more than one team. The contract manager—the initial purchaser—becomes the primary admin by default.

Primary admin roles

• Manage users and their access to products
• Assign secondary admins, SSO admins, and change the primary admin
• Manage billing and renewals if they are also the contract manager
• Manage single sign-on (SSO) configuration
• Serve as the main point of contact to Autodesk

To change the primary admin

When you change the primary admin, the former primary admin is changed to a secondary admin.

1. Go to User Management > By User.
2. Select the secondary admin you want to designate as the new primary admin (only a secondary admin can become a primary admin).
3. Click Change role.
4. Select Primary Admin and click Save.
5. Click Reassign Primary Admin to confirm the change.

Changing the primary admin doesn’t change the owner of the subscription (the person who manages payments and renewals, and who receives all subscription emails, renewal reminders, and invoices). For online purchases, the only way to change the subscription owner is to cancel the current subscription and start a new subscription.

To change the contract manager

For reseller purchases, you can change the assigned contract manager. Only the current contract manager can transfer a new person to the role of contract manager. To do so, the current contract manager uses the following interactive form.

Secondary admins are assigned by the primary admin, an SSO admin, or another secondary admin. Because secondary admins are assigned by team, they have visibility into all users and products on that team. There can be multiple secondary admins on a team.

Secondary admin roles

• Manage users and their access to products
• Assign additional secondary admins and change the primary admin
• Manage billing and renewal if they are also a contract manager
• View and export product usage reports for all teams of users and subscriptions

To assign a secondary admin

1. Go to User Management > By User.
2. Click the name of the user you want to designate as a secondary admin.
3. Click Change role.
4. Select Secondary Admin and click Save.

Like primary admins, SSO admins can manage SSO (single sign-on) configuration. You can have multiple SSO admins. With SSO, users need to memorize only one password to access your network resources and Autodesk products and services. Without SSO, each user must sign in with a unique Autodesk ID and password.

SSO admin roles

• Manage users and their access to products
• Assign additional secondary admins and change the primary admin
• Manage billing and renewal
• View and export product usage reports for all teams of users and subscription

To assign an SSO admin

1. Go to User Management > By User.
2. Click the name of the user you want to designate as an SSO admin.
3. Click Change role.
4. Select SSO Admin and click Save.