Set up a secondary admin on your Autodesk account

As the primary admin, you can assign additional admins to help manage your Autodesk account. These additional admins must be assigned as secondary admins, and they can be assigned to manage specific teams that you have set up in Autodesk Account. Each team can have multiple secondary admins; however, there can only be one primary admin per team. Additionally, a user can be assigned as a secondary admin for more than one team. Please note that secondary admins can only view the teams that they have been assigned to manage.

A secondary admin has the following responsibilities in their assigned team:

• Manage users and their access to products.
• Assign additional secondary admins and change the primary admin for their team.
• View and export product usage reports.
• Manage billing and renewal if they are also the contract manager.

Assigning a Secondary Admin

In preparation for assigning a secondary admin, you should notify the user prior to making the change to their role. During role reassignment, they will be sent an email from Autodesk, so it is recommended that you notify the user and explain it to them before they receive this email. Additionally, once assigned, the menus that are available to them in Autodesk Account will change to include User Management and Billings and Orders, and additional report options will be available. Please consider downloading the email template (shown below) that has been included with this module. Along with explaining the change in role, the email also contains links to the learning content that they can use to learn more about how they can manage users and software access and view reports for their assigned team(s).

How to Assign a Secondary Admin to a Team

As the primary admin, use the following procedure to assign a secondary admin to a team in Autodesk Account:

1. Sign in to Autodesk Account at manage.autodesk.com. 
2. In the navigation panel>User Management section, select By User.
3. On the User Management by User page, expand the Team drop-down menu and select the team to which you will be assigning the secondary admin.
4. Select the name of the user who you want to designate as the secondary admin.
5. Under the user’s name, click Change role.

6. In the Change role dialog box, select Secondary admin and click Save.

7. To confirm that the user has been properly assigned as a secondary admin, return to the User Management by User Ensure that the correct team is active in the drop-down menu and verify the user’s role now appears as Secondary admin.

The newly assigned secondary admin will receive an email that states they are now an admin and they should sign in to their account. (The email imagery may vary depending on the current Autodesk template design.)

Getting Support with Role Assignment

If you have any issues or questions about assigning a role to a user, you can click the icon in the lower-right corner to access the Get Help menu. Select Post-purchase support > User & license management > Manage users. You can review the Knowledge Network articles or click Contact a support agent for further help.