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By default, all Autodesk subscriptions are set up as a single team and the primary admin role is initially assigned to the contract manager. The contract manager can then assign a new primary admin who will administer the team. As the primary admin, once you begin managing your account, you may want to set up multiple teams to manage your licenses and users more efficiently. Once done, you can subsequently assign a unique primary admin for each individual team.
It may be necessary to reassign your account’s primary admin role to another user if the current primary admin is leaving the company, will be away for an extended period of time, or is changing internal roles where account administration will no longer be a responsibility, for example. Making this change is an important step to ensure that your company does not lose access to your account.
If the current primary admin is only going to be away for a short period of time, simply assigning a secondary admin may be enough to continue managing your account. In general, a secondary admin can manage users and their software access and view reports, which may be enough access for backup administrator privileges. Consider the following descriptions for the two roles in making your decision on whether a new primary admin is required.
A primary admin has the following responsibilities:
A secondary admin has the following responsibilities in their assigned team:
The procedure for changing the primary admin varies slightly depending on whether you have more than one team set up in Autodesk Account.
In either situation (whether one team or multiple teams), only a secondary admin can become the primary admin, so if the user you want to promote isn’t already a secondary admin, you will need to make that change first. Click here to learn how to assign a secondary admin for a team. Once the user (who you want to become the primary admin) is a secondary admin in their team, use the following procedure to make the change.
IMPORTANT NOTE: If you require a change to the primary admin role and the current primary admin is unable to make the change, you can request that the contract manager make the change. If the contract manager and the primary admin were the same person, you will have to contact Autodesk to request the change.
The newly assigned primary admin will receive an email that states they are now an admin and they should sign in to their account. (The email imagery may vary depending on the current Autodesk template design.) Refer to Primary admins for more information.
If you have any issues or questions about assigning a role to a user, you can click the icon in the lower-right corner to access the Get Help menu. Select Post-purchase support > User & license management > Manage users. You can review the Knowledge Network articles or click Contact a support agent for further help.