When additional seats or subscriptions have been purchased, only the contract manager will get an email informing them that the purchase was successful. Primary admins can view the purchase information in Autodesk Account from the home page or in the User Management and Billing and Orders sections.
How to View Recent Purchases
- Sign in to Autodesk Account at autodesk.com. If you are already signed in, you can click Home in the navigation panel.
- In the center of the page, you should see a Recent purchases section with a list of the software that was recently purchased.
Viewing Added Seats
If additional seats for a product were needed, you can confirm when the contract manager has purchased those seats by viewing the product on the User Management By Product page or the Subscription and Contracts page and checking the number of seats available.
How to View Added Products in the User Management Section
- Sign in to Autodesk Account at autodesk.com.
- In the navigation panel>User Management section, click By Product.
- On the User Management By Product page, expand the Team drop-down menu and select the team you want to view the seats for, or select All teams to view all products.
How to View Added Products in the Billing and Orders Section
- Sign in to Autodesk Account at manage.autodesk.com.
- In the navigation panel>Billing and Orders section, click Subscriptions and Contracts.
- On the Subscriptions and Contracts page, expand the Team drop-down menu and select the team you want to view the seats for, or select All teams to view all products.
Getting Support with Product Purchases
If you do not see the product that was purchased, click Home in the navigation panel to return to the home page. In the center of the screen, find the Resources section and click the link for I can’t find a product I purchased.
The Get Help menu in the lower-right corner will open the Autodesk Virtual Assistant (AVA). Select the option that best fits your needs.
