Purchase or reduce licenses according to usage reports

Purchase or Reduce Licenses According to Usage Reports 

Usage and insights reports can provide primary admins with the information they need to determine whether to purchase additional licenses for their team. While the primary admin can help make the purchasing decisions, only the contract manager can add or reduce seats.

After you have gathered your data from the seat usage and insights reports, you can narrow down which products need additional seats. In the example below, the 10 seats for the Architecture Engineering & Construction Collection have all been assigned and the total number of users in the team is 14, so the primary admin for this team will need to decide if more seats of this collection need to be purchased. They can investigate further how the collection is being used and utilize report data to confidently determine whether to purchase the additional seats.

The contract manager can add and reduce seats in Autodesk Account for subscriptions that were bought online and are on auto-renewal.

Note: This feature isn’t available in all countries. It’s also not available for maintenance plans, products processed through Digital River, products bought through a reseller, or discontinued products.

How to Add Seats to Your Existing Subscription

  1. Sign in to Autodesk Account at manage.autodesk.com. 
  2. In the navigation panel>Billing and Orders section, select Subscriptions and Contracts.
  3. On the Subscriptions and Contracts page, select a product to display your subscription details.
  4. Click Add seats under the number of seats.

  1. Adjust the number of seats. If needed, change the payment method and click Save.
  • Note:If paying by credit card, the card you originally used to purchase the subscription will be charged for the additional seats. To use a different card, return to Billing and Orders to change your payment information before completing the transaction.

  1. Review the changes and click Submit order. This will display the Thank you for your order page summarizing your purchase.

  1. An email is sent to the contract manager, confirming the purchase and providing steps for what to do after the purchase.

How to Reduce Seats

You can reduce the seat count at any time. The seat number and price decrease and are recorded when your subscription renews. If you reduce your seat count, you will need to ensure you adjust your assignments before the reduction takes effect at renewal to ensure you do not over-assign your seats.

  1. Sign in to Autodesk Account at manage.autodesk.com. 
  2. In the navigation panel>Billing and Orders section, select Subscriptions and Contracts.
  3. On the Subscription and Contracts page, select a product to display your subscription details.
  4. Click Reduce under the seat number.

  1. In the Reduce seats dialog box, adjust the number of seats and click Save changes.

Additional Resources

  • For more information on seat usage and purchasing additional seats, you can view the following Knowledge Network articles:
  • If you have any issues or questions about adding or reducing seats, you can click the  icon in the lower-right corner to access the Get Help menu. Select Post-purchase support > User & license management > Add or reduce seats. You can review the Knowledge Network articles or click Contact a support agent for further help.