Get help with Account management

Delete your account to remove personal data and unsubscribe from Autodesk marketing communications. We may retain certain data for legal and internal business purposes, such as fraud prevention, in accordance with applicable laws. When your account and personal data are deleted, you will no longer have access to your products, services, or files.

If you have an active subscription that you purchased through Autodesk, we will cancel your subscription and delete your account. If you purchased through a partner, contact your partner to cancel that portion of your account before continuing. If any of your subscriptions are on auto-renewal, you must select cancel subscription at renewal first. Allow up to 45 days to process your request.

Corporate accounts: If your account is associated with a corporate account, we may contact you for more information or direct you to your account administrator. If you are an assigned user of a corporate account, contact your administrator to remove you from all products and services before deleting your account.

Alternatives to deleting your account

Before deleting your account, consider the following options:

• Limit emails and communications from Autodesk

• Turn off auto-renew or cancel at renewal

• Remove users from an account

Delete your account

Note: After you delete your account, you will no longer have access to your files. Be sure to download your files before proceeding.

1. Sign in to your account at profile.autodesk.com/security.

2. Select Start deletion under Delete account and data.

3. Review the alternative actions to make sure you want to delete the account and not limit emails, cancel at renewal, turn off auto-renew, delete a user, or cancel a trial.

4. If you’re sure you want to delete the account, choose Continue with deletion. You'll be asked to confirm you understand all actions that will be triggered by the account deletion request. Continue with deletion once more.

5. You'll be asked to re-authenticate your sign-in by entering you email, password, and one time passcode for security purposes.

6. Select Continue with deletion to receive a verification code sent to your registered email address. Enter the code to confirm your request.*

7. Enter the verification code and select Continue with deletion. A confirmation screen displays your to confirm we are processing your request.

*If you cannot complete step 6., contact Autodesk Support through the Autodesk Assistant. You must be able to confirm the email address for the account and verify that you are the account holder or an authorized administrator. Contact Support if any of the following apply:

• No access to your email: You cannot receive the verification code or complete identity verification.

• Work or school account (single sign-on): Your account is managed by your organization and cannot be deleted through self-service. Contact your organizations SSO administrator who can submit the request to Autodesk support.

• Requesting deletion for another user: Autodesk must verify your relationship to the account. For example, an IT administrator using the same company email domain can request deletion for a former employee.

Note: Once an account is deleted, you are unable to create a new account with the same email address for 45 days.

Recover your account

You can recover your account within 5 days in the following ways:

• Select Recover my account in the confirmation screen or in your confirmation email.

• Go to profile.autodesk.com, enter your email and choose Recover account.

Remove information from our system

If you don't have an Autodesk account and would like to have your information removed from our system, complete the online form to process your request.

To learn more about our deletion, storage, and data retention policies, see our Privacy Statement.